• It is mandatory to offer a 24 hour EMTA back-up battery to new residential phone customers

• You can still make phone calls and have access to 911

• You will need a corded phone; this type of phone can usually function with a working battery back-up in your phone modem during a power outage

• Cordless phones are also powered by electricity and typically do not work in a power outage; a back up battery does not power a cordless phone

• The battery does not provide power to any services other than voice

• For home security, medical alert systems, etc., contact the providers of those services

• See FAQs

Always use a Self Install to send a backup battery (Residential only)

Existing customer requests to add or replace an 8 hour back-up battery:

• First, direct customer to the local office to pick up an 8 hour battery (they no not need to return the old battery)

• If the customer cannot pick up the battery or if there is no local office:
   
  • Click Create Work Order or Technical Case on the Work Orders Tab in BOLT
     
• Fill out the information as described below and click Submit
   

  Trouble Call or Tech Case:	Trouble Call
  Service Category:	Telephone
  Problem Description:	CA - No Dial Tone* (on all phones/lines)
  Select:	Phone Lines Affected
  Enter:	Valid contact name and number
  Notes:	Requests 8 hr. EMTA back-up battery

Existing customer wants to add / replace a 24 hour battery; these are not available at a local office

• If customer wants to purchase the battery from us:
   
  • Click Create Work Order or Technical Case on the Work Orders Tab in BOLT
     
• Fill out the information as described below and click Submit
   

  Trouble Call or Tech Case:	Trouble Call
  Service Category:	Telephone
  Problem Description:	CA - No Dial Tone* (on all phones/lines)
  Select:	Phone Lines Affected
  Enter:	Valid contact name and number
  Notes:	Requests 24 hr. EMTA back-up battery

• Battery fee and truck roll fee applies
   

• Batteries can also be purchased at a retail store and installed by the customer

• If customer requests tech assistance, a truck roll fee applies

• New phone customer: offer a 24 hour battery we have for purchase

• If customer wants to purchase a battery from us, add appropriate one time charge in the installation work order:
   
  • R24EMTA - $59.99
  
  
  • R24GPON (FTTH) - $134.99
     
• Upon purchase, the customer owns the battery and should remove it before returning the EMTA to us; missing / lost batteries are handled as equipment disputes
  • Local market personnel only are authorized to issue adjustments for back-up batteries
     
• New customers may buy their battery from a retail or online store and must also have battery installed by our technician

• Note: An 8 hour battery may be installed at the customer's request (no cost)

• Solid light: battery is working and charged

• Blinking light: battery is charging

• If light is still blinking after 8 hours: battery may be weak and may need to be replaced

• No light: battery may be missing, depleted or not correctly installed

• If an external battery or UPS is in use, please refer to the manual for that device

• enTouch 24 hour battery:

• Green: Receiving AC power load to operate under normal conditions and Working off Battery

• Yellow Flashing: Audible Alarm Silenced for 24 hrs

• Yellow Solid: Audible Alarm silenced until manually enabled again

• Red: Service or replace battery, or battery missing

• Manual: Precision Power 36W Micro UPS Battery