Failed Activation: Mobile Service Inactive

Before You Begin

Verify the following before moving forward

  • eSIM / physical SIM inserted / activated
  • Notification from Astound Mobile received
  • Service still isn’t active

 

Use the steps below to refresh the Astound Mobile signal

 

iPhone

  1. Go to the Home screen
  2. Tap Settings icon
  3. Tap the Airplane Mode switch to On
  4. Tap the Airplane Mode switch Off again
     
 

Android

  1. Open the Settings app
  2. Tap Network & internet
  3. Tap the Airplane Mode switch to On
  4. Tap the Airplane Mode switch Off again
 

Further steps

Article ID: 4407
Created: May 6, 2026
Last Updated: May 6, 2026
Author: Gordon.Natasha [Gordon.Natasha@hgs.com]

Online URL: https://agentx-astound-kb.hgsdigital.com/article.php?id=4407