Mobile Buyout Program is a promotional offer designed to attract new internet and mobile customers by reimbursing them up to $500 per device up to 5 devices

Eligible customers receive a virtual - Astound WiFi Visa Prepaid Card for the amount of remaining on their current device (excluding interest or any other fees)

Up to 5 lines and up to $500 per device (excludes wearables, tablets, etc)

No contract required at this time for the program

Program details are available at https://www.astound.com/mobile/buyout/

Mobile Buyout Program Training

In many cases to unlock the device the customer is responsible for paying off the remaining mobile device balance with their previous carrier

Conditions for unlocking a device

• Device paid in full: The customer must pay off any remaining balance on the device or an early termination fee
• Good standing: The account must be in good standing with the carrier
• Device not reported lost or stolen: The device can not be reported as lost, stolen, or involved in fraud
• Prepaid devices: Eligibility to be unlocked typically happens within one year of activation, after meeting reasonable payment or usage requirements

After paying off the device

• Submit an unlock request: Customers usually need to submit a separate request to unlock their phone
• Wait for processing: There may be a waiting period, often 24 to 48 hours, after the final payment before the customer can submit the unlock request to prevent fraud

Carrier-specific policies

• AT&T: The customer must pay off the device in full and have no past-due balances on the account
• T-Mobile: The customer needs to pay off the phone completely and have been on their network for at least 40 days
• Verizon: Automatically removes the lock after 60 days, so the customer does not need to pay off the installment plan

• Customer must activate new residential internet service and transfer 2 or more new mobile lines of service with Astound Mobile
   
  • Must activate all lines within 30 days of order
  • Mobile does not need to be installed at the same time as Internet
     
• At least 2 mobile numbers must be successfully transferred (port-in) from their previous carrier to Astound Mobile
   
• The customer must provide copies of their 3 latest monthly bills from their previous mobile carrier
   
  • These bills are required to verify device payment history and remaining balance paid to their previous carrier
     
  • Excludes tablets, computers, watches or other wearables, and devices purchased from any third party retailer
     
• The customer must have been with their previous mobile carrier for a minimum of 90 days
   
• The customer must have made at least 3 payments on their mobile device(s) to the previous carrier, as shown on the provided bills
   
• Account must be in good standing with both the prior carrier and Astound at the time of reimbursement claim process
   
• After all of the above requirements are met, the customer must pay their 1st bill with Astound internet before the gift card is issued
   

Gift Card is issued only after:

• Internet service is activated 
• First Astound bill is paid
• Supporting documents received and verifies
  • Fulfillment Form: https://www.astound.com/forms/mobile-buyout/
    • Link is sent once the system sees at least 2 lines are activated

Customers are notified by email (order_care@astound.com) with status updates of the process

Gift card is sent via email within 2-3 weeks after verification and valid for 6 months from date issued

• Unused funds will forfeit after the valid through date