iPhone

1. Go to Settings  >  Tap General  >  Tap Transfer or Reset [Device]
2. Tap Reset​​​​​​  >  Tap Reset Network Settings

Android

1. Tap Settings  >  Tap General Management 
2. Tap Reset  >  Scroll down to and tap Reset network settings
3. To confirm, tap Reset settings

Google Pixel

1. Open the Settings app
2. Tap Advanced  >  Tap Reset options
3. Tap Reset Wi-Fi, Mobile & Bluetooth

Before you begin, let the customer know

• This resets all mobile devices on the account
• This also resets all of the customer's saved Wi-Fi networks and passwords on their mobile devices
• Get a good contact number and give the customer full instructions
• If they are speaking/chatting with us on the affected mobile device, the connection will be lost / disconnected

Go to Reach Central

1. From the customer’s account page, search for the Quick actions section (bottom)
2. Press Network reset
3. Press Confirm on the Confirmation screen pop up
4. A message screen pops up to tell you the Network reset request is received
5. Close the message screen to go back to the customer’s account