Astound Mobile is unable to port lines from Alaska and countries other than the United States

• Due to changing conditions, it is very important to always verify the phone line's eligibility
• Use the Number Portability checker in Reach Central to verify all lines, including those in Puerto Rico, the US Virgin Islands and any US state including Alaska and Hawaii

Porting numbers can take as little as 5 minutes or as long as 2 hours

• Exception: due to the original carrier’s processes for releasing the number, porting can take up to 5 days 

Port from One Astound Mobile Account to Another

Port any Landline Phone (even an Astound Landline) to Astound Mobile

• Front Line agents cannot process port out steps in Reach and must Cold transfer the call to the Mobile and Email Group during business hours. Outside of business hours:
   
  • Click the Create Work Order or Technical Case button on the Work Orders tab in BOLT
  
  
  • Fill out the information as described below and click Submit
    • Trouble Call or Tech Case           Trouble Call
    • Service Category                         Mobile
    • Problem Description                   select one Activation Failure - Ported Number
    • Select                                           Mobile Line(s) Affected, Type of mobile device
    • Notes                                            Astound landline to mobile port ###-###-#### 

Mobile and Email Group steps:

• Enter this information to Reach Central:
  • Landline account number
  • Phone number
  • Service address ZIP code
  • PIN is always 0000 (since it is not required)
  • The land line must be active and does not have a LEC freeze
    • Depending on the previous carrier, this process may take up to 5 business days
  • Carrier PIN (aka Transfer PIN, Port PIN, Port-Out PIN, Temporary Port-Out PIN, Security PIN or Number Transfer PIN)
    • Astound Landline to Astound Mobile: use 0000 where Carrier or Transfer PIN is required
  • Work Order comments will show TMOBILE WB XXX-XXX-XXXX - PON: XXXXXXXXX - DD: 99/99
  • It is usually different from an Account PIN used to access or verify your account. In most cases you’ll need to request this PIN before canceling the line with your previous carrier
     

Customers can port their number out to another carrier by contacting their new carrier, who will then start the porting process by contacting AirTalk Wireless

When porting a number, customers should have the following information ready:

• AirTalk Wireless Account number
• AirTalk Wireless Transfer PIN
• Customer's Service address
• Customer's Billing address
• Customer's Number(s) and extension(s) to port

Account Number: found in the upper right-hand corner of the bill; customers can sign in to their account and scroll down to My Account

• There is a security verification process after port is entered. Customers must reply to a text message to authorize the port
• Failure to respond in time will result in a port in failure due to Port Protection
• Once replied to, you can hit Retry on the port request if needed

To find your Number Transfer PIN:

1. Sign into the myAT&T app
2. Choose your profile icon, then Manage or remove account
3. Tap Settings
4. Scroll to Transfer phone number and select Request a new PIN
5. Your Number Transfer PIN will display on the screen

Alternatively, Customers Can:

1. Call *PORT (*7678) from your AT&T mobile device
2. Follow the prompts to get the Number Transfer PIN sent by text message
   • Account passcode needed to generate the Number Transfer Pin when calling *PORT
   • For additional help, customers can call AT&T at 1-800-331-0500

Account Number: contact customer service by dialing 611
 

PIN: initially set up when account was activated; customers call AT&T GoPhone at 1-800-901-9878

When porting a number, customers must have the AT&T Prepaid account number and 4-digit account PIN

• The customer's AT&T Prepaid account must be active when the transfer starts. AT&T service must not be canceled until the number transfer is complete
   
  • Customers should call 800-901-9878 and request the AT&T Prepaid account number and 4-digit account PIN
     
    • Alternately, text the number 75421 from the AT&T Prepaid line and they will provide the account number and PIN

• Account Number: Usually found in the top center of your bill and in your online account
   
• PIN: The last four number of your SIM card. If you don’t know, call Boost at 1-888-266-7848

Account Number: must be the Xfinity Mobile account number; not the Data/Cable/Phone account

1. Go to xfinitymobile.com and Log into your account
2. Select the option for Devices at the top of the page
3. Choose the line you are currently transferring
4. At the bottom, choose the option transfer your number
5. After confirming, this will send a text message to the line that includes the number transfer PIN that expires in 24 hours

• Account Number: Can be found in your online account or by calling Consumer Cellular at 1-888-345-5509
   
• Transfer PIN: If you need porting assistance, call the Consumer Cellular porting line 1-888-750-5519. Transfer pin can also be sent in the form of a Text Message and the port out process will be started

• Please note: if porting more than one number, a transfer PIN is needed for each number

• Account Number: Located in your online account or by contacting Cricket at 1-800-274-2538. Automated chat customer service can send a transfer pin can be delivered by text message

• PIN: Known as the Authorization ID, which was created when you set up your online account. If you don’t remember, you can call Cricket at 1-800-274-2538.

1. Open the Google Fi app or website
2. In the Account tab, select Manage plan
3. Select Leave Google Fi
4. To confirm cancellation, follow the guided steps
5. Select Transfer your number to another carrier
6. Get your port-out number and PIN

• Account Number: Your ten-digit Google Voice phone number
• PIN: The PIN used to access your voicemail from another phone. If you need help, please contact Google Voice at 866-246-6453

Note: Google Voice can take 5-7 days to complete porting as they treat their lines like landlines

• PIN: No transfer PIN (not a number). It is the password (usually a word) on the customer's acct

• Go to MetroPCS.com > Login into your account > Profile Settings > Request a Transfer PIN; or Call 611 Request Number Transfer PIN > Follow the verification steps; or Go to a local retail store
   
• PIN: Normally your birthday, unless you changed it. If you are not sure, contact Metro PCS at 1-888-863-8768

• Account Number: Dial 611 from your cellphone or call 213-372-7777 to request your account number. They only provide this information to the account holder on call, not via email
   
• PIN: Dial 611 from your cellphone or call 213-372-7777 to request your PIN number. They only provide this information to the account holder on call, not via email

• Account Number: MEID or IMEI for the device currently on the account

• Porting PIN: Text NTP from your cellphone in caps to 611611 to request your PIN number, you are only allowed 3 of these requests in a 24-hour period

• The Net10 portability phone number is 800-327-2077 for current customers to verify Pin info as needed

The customer can get the details via their online account details 
 

1. Must login online or contact RedPocket Mobile to:
    
   • Turn your Port Out blocker OFF
   • Get your Account Number, Transfer PIN, and Profile Zip Code
      
2. Available 7 days a week from 9AM to 5PM PST by phone, text, LiveChat or email at redpocket.com/contact-us

• Account Number: Your 10-digit phone number
   
• PIN: Located in your online account portal under Account Settings. If you are unsure, contact Republic Wireless at 1-800-368-4268

Ports from Republic Wireless can take up to 7 business days. Once the port out is requested, there is a 72-hour window before your number transfer completes.

• Contact Simple Mobile at 1-877-878-7908 for your PIN and to confirm your port out request   
• Account number is the same as the phones IMET number. PIN: can be 4 digits  

Account Number: must be the Spectrum Mobile account number; not the Data/Cable/Phone account

To find your Number Transfer PIN:

1. Sign into spectrum account as the Primary user
2. Select More from the menu on the left, then select Settings
3. Select the Your Info sub tab
4. Scroll down to the Sign-In & Security Info section to view your PIN

1. or...

1. Sign into spectrum account as the Primary user
2. Select the Billing tab, choose the account you'd like to view
3. PIN and account number are located underneath contact information

• Account Number: Normally the IMEI or MEID of the phone or if you brought your own phone, it's the last 15 digits of the SIM card
   
• PIN: Go to your My Account page then click Update personal profile and then Current Security PIN. If that field is blank, call Straight Talk at 1-877-430-2355

Customers can text "NTP" to 611611 to get their transfer pin

Customers must visit Tello Mobile’s website and sign in with their credentials

1. Go to the Porting Tab
   • Once logged in, navigate to the Porting tab
2. Scroll down to the Port Out section
3. Click on Information and then on the Retrieve Port Out Information button
4. Enter your 4-digit Tello Security PIN when prompted
   • ​​Can’t remember your Security PIN? 
     • Go to the “My Information” tab and follow the steps to reset your PIN
5. Once completed, you’ll have access to your Account Number and Temporary Port Out PIN

• Customers can transfer their number from TextNow to another carrier by contacting Text Now's live chat support (10am-5:30pm EST) to receive account information
• Tell the customer to visit help.textnow.com and click on the Chat icon

• Account Number: Go to your online account. Click account settings, scroll to the bottom of the page and click Port Out information to view your account number and PIN
   
• PIN: Go to your online account. Click account settings, scroll to the bottom of the page and click Port out information to view your account number and PIN. If you need any additional help contact Ting at 1-855-846-4389

• Account Number: The phone number with a one in front
   
• PIN: The four-digit PIN used when calling T-Mobile. If you don't have a PIN you can set one up by calling T-Mobile at 1-877-778-2106

• Account Number: Your Total Wireless account number is your phone's IMEI/MEID
   
• PIN: Your Total Wireless default PIN number is 0000 unless you changed it to something else. If you are unsure you can reach Total Wireless at 1-866-663-3633

• Account Number: The full 20 digits of your Tracfone SIM card number
  • Customers may also use their IMEI number if that is easier for them.
     
• PIN: current customers can text NTP to 611611, and it will text the PIN back; customers can also call Tracfone customer service to generate a PIN

• Account Number: Your Twigby account number can be given to you over Live chat on Twigby's website. To find the number yourself:
   
  1. Go to https://www.twigby.com/signin/login
  2. Go to the Account Summary tab, and in the Account Overview box your account number should be listed there
     
      
• PIN: Your Twigby PIN can be given to you over Live chat on Twigby's website. To find the PIN yourself:
   
  1. Go to https://www.twigby.com/signin/login
  2. Go to the Account Summary tab, and in the Account Overview  box your PIN number should be listed there. If a PIN is not listed, use 1234.

• Account Number: Located in your online account or by calling 1-888-777-0446 or dial 611 from your Ultra Mobile phone
   
• PIN: Should be the last four digits of your SSN; if not sure contact 1-888-777-0446

• Account Number: Located in your online account or by calling 1-888-944-9400
   
• PIN: The last four digits of your SSN and if not sure contact 1-888-944-9400

• Account Number: Your US Mobile account number can be provided by US Mobile Customer Service over chat, by email (help@usmobile.com) or over the phone at 611 or (878) 205-0088
   
• PIN: Normally US Mobile doesn't require a PIN so you can try 1234. If this doesn't work, you can contact US Mobile Customer Service over chat, by email (help@usmobile.com) or over the phone at 611 or (878) 205-0088

• Account Number: Located on your bill or online account under account overview. The account number is listed at the top*
   
• PIN: Customers looking to port off must obtain** a 6-digit Number Transfer PIN to use when porting away from Verizon Wireless
  • Your Number Transfer PIN is generated with a 7 day expiration date
   
• To receive your Number Transfer PIN, follow the steps below:
   
  • On your mobile device:
     
    1. Dial #P-O-R-T
    2. Enter in your 4 digit PIN
    3. You will receive an SMS after you authenticate your account
    4. Select the link provided, and your Number Transfer PIN is generated with a 7 day expiration date. Your account number will also be provided
       
        
  • On the webpage:
     
    1. Visit your Verizon account and view your profile
    2. From there, click on Number transfer PIN and it will prompt you to click on Generate PIN 
       

*If you have a business account or legacy Verizon account, you may need to enter an account number with an alphabetical letter preceding the numbers. Verify with Verizon customer service

**If you are a group member and someone within your group already generated a PIN, use the same code

**If you have a business account or legacy Verizon account, you may only need to enter a 4 digit security PIN. Verify with Verizon customer service.

• Account Number: Located on your bill or online account under account overview. The account number is listed at the top
   
• PIN: Account on your phone. If you are unsure, call Verizon Prepaid at 1-800-922-0204

• Account Number: Located on the top right corner of your bill. If you don't know it, you will need to contact Virgin Mobile at 1-888-322-1122
   
• PIN: Usually, the account holder's birthday with a six-digit format unless you've changed it. Contact Virgin Mobile at 1-888-322-1122

• Account Number: If you are looking to port out of Visible you will need to chat with them via text at 99370, Facebook message (Visible Mobile on Facebook) or tweet them @VisibleCare to get your account number, or Using the Visible App/Website
   
• PIN: If you are looking to port out of Visible you will need to chat with them text @99370, Facebook message (Visible Mobile on Facebook) or tweet them @VisibleCare to get your PIN, Website, or Using the Visible App/Website

• Account Number: Dial #225#<SEND>. The account number should be the IMEI of the device
   
• PIN: Call Verizon Prepaid at 1-800-922-0204

• Account Number: To get your account number call Wing at 1 (888) 800-9921 or you can live chat with them wingalpha.com
   
• PIN: To get your PIN call Wing at 1 (888) 800-9921 or you can live chat with them wingalpha.com

Account Number: must be the Xfinity Mobile account number; not the Data/Cable/Phone account

1. Go to xfinitymobile.com and Log into your account
2. Select the option for Devices at the top of the page
3. Choose the line you are currently transferring
4. At the bottom, choose the option transfer your number
5. After confirming, this will send a text message to the line that includes the number transfer PIN

Please note: While text messages are normally very quick it can sometimes take up to 24 hours for the message with your Temporary Port Out PIN to be received during extreme cases.