Great News! There are no changes accessing Reach Central from BOLT

• Effective May 21, 2026, you can expect to see these enhancements and updates to Reach Central 
• All affected articles are updated in Simon on May 21, 2026

1. Performance: search is much faster
2. Search Fields: select a field to search and search your way!   
   • Astound Account
   • Account Name
   • First or Last Name
   • Home Phone #
   • IMEI​​​​​​
   • Email Address
3. Filter Results: filter search results by Residential or Business Services when launched (TBD)

Remember: you can search partial information if some details are missing​​

The QR Code moves from email to the Activation flow

• To complete activation, customers are guided directly into eSIM setup
• Customers scan the code and continue activation without leaving the experience
• Email delivery of the QR code remains available as a backup but is no longer required
• If a customer cannot scan a QR code for any reason*, a manual setup option is provided
  • *A second device to scan is not available
  • *The device does not support QR scanning 

Manual Setup allows customers to

• Enter the provided setup details directly on their device
• Complete eSIM setup without scanning a QR code
• This option surfaces in-flow so customers are not blocked if QR scanning is unavailable

Additions to the Reach Central Profile Page​

1. Account Type
2. View All Lines
3. View Plan History
4. Filter Lines: Active / Inactive

View a Line's Profile Page

• Tap a Mobile Line to reach a line's Profile Page ​
• Tap anywhere in the white space or tap the name of the line

Change Plan Moved

• Change Plan section is no longer on the Profile Page
• Find Change Plan in the Manage Lines section, now

Manage Lines displays the first 2 (two) lines on the account

• Those first 2 lines are managed on the Profile Page or when Viewing all Lines
• All Mobile lines are not on this page
• You must tap View All Lines to see all lines on the account

View All Lines page is split into 2 (two) sections

• Active Lines: view active, customer requested suspension or non pay suspension lines
• Inactive Lines: view pending activation, disconnected, or cancelled lines

Change Plan moved to the right side of each mobile line

• Current Mobile Plan: displayed directly under the mobile number
• Change a Plan: displays the Current Plan on top with all available plans displayed below

View Mobile Plan History for each line

• Tap the line to reach its Profile Page
• Tap View Plan History to see the history of plan changes for the selected line

Credit Limit Overview got an upgrade!

• Unbilled Charge details are more clearly displayed
• This shows how these charges are calculated to determine remaining credit amount