<?xml version="1.0"?>

<rss version="2.0">


<channel>
<title>Home - All Categories - Astound PROD  - Retention  </title>
<link>https://agentx-astound-kb.hgsdigital.com/category.php?id=79</link>
<description>This RSS Feed contains Articles of Category in the knowledge base. You can click on the title to view its content. Powered by PHPKB (https://www.phpkb.com)</description>
<item>
										<guid>https://agentx-astound-kb.hgsdigital.com/article.php?id=4390</guid>
										<title>Customer Care Billing Retention Package Pricing</title>
										<link>https://agentx-astound-kb.hgsdigital.com/article.php?id=4390</link>
										<description><![CDATA[  Spotlight on Data: Good, Better, Best   Retention Offers on this pageÂ are for theÂ RetentionÂ Team Only; Â click here for the Customer Care Billing Team offers    BETTER OffersÂ follow theÂ Marketing IDÂ on each account BEST OffersÂ areÂ notÂ...]]></description>

									</item>
<item>
										<guid>https://agentx-astound-kb.hgsdigital.com/article.php?id=4397</guid>
										<title>Retention 2026 Call Flow</title>
										<link>https://agentx-astound-kb.hgsdigital.com/article.php?id=4397</link>
										<description><![CDATA[       Ask the Reason for the Disconnect   Always ask why!Â Apologize or show empathy, and either ask the reason for the disconnect or restate the reason given for the disconnect Â    Select a reason below forÂ help asking the right questions; be...]]></description>

									</item>
<item>
										<guid>https://agentx-astound-kb.hgsdigital.com/article.php?id=4398</guid>
										<title>Care Billing Retention Package Pricing</title>
										<link>https://agentx-astound-kb.hgsdigital.com/article.php?id=4398</link>
										<description><![CDATA[  Spotlight on Data: Good, Better, Best   Retention OffersÂ on this pageÂ are for theÂ Customer Care Billing Team; Â Retention Team members, click here for your offers  BETTER OffersÂ follow theÂ Marketing IDÂ on each account     BEST OffersÂ areÂ...]]></description>

									</item>
<item>
										<guid>https://agentx-astound-kb.hgsdigital.com/article.php?id=4399</guid>
										<title>Ask the Reason for the Disconnect</title>
										<link>https://agentx-astound-kb.hgsdigital.com/article.php?id=4399</link>
										<description><![CDATA[       Determine the Reason forÂ Disconnect   Ask why the customer wants to disconnect their service  We would hate to lose you as a customer! Can I ask the reason you are looking to disconnect?  Based on their response, follow the appropriate...]]></description>

									</item>

</channel>

</rss>