Gordon.Natasha

International Calling/Roaming: Enabled Domestic Roaming, International Calling/Roaming are off by default for all Astound Mobile customers  Before troubleshooting, make sure International Calling is enabled   All conditions must be... Read More

Important Customers must do this in their Astound Mobile app* or selfcare page (my.astound.com).  Agents are unable to do this through Reach Central If using a web browser on a mobile device to access my.astound.com, the Account LockÂ... Read More

Information These are general guidelines and a good starting point for you to help your customer. Note: Voice Support does not handle / support Mobile.   Make sure Astound Mobile service is Active and not in Non-Pay status in BOLT ... Read More

IMEI Overview IMEI stands for International Mobile Equipment Identity An IMEI is a unique 15-digit number that identifies a device on a mobile network Also called an ESN or MEID, it can be found in the Settings menu of any phone  ... Read More

Before You Begin Verify the following before moving forward eSIM / physical SIM inserted / activated Notification from Astound Mobile received Service still isn’t active   Use the steps below to refresh the Astound Mobile signal ... Read More

Offer and Eligibility Important: Customers with free* data service do not qualify for a Free Mobile offer *where data service is discounted to zero dollars per month Free Unlimited Mobile promotion is not available with the Multi Product Discount... Read More

Before you Begin Important: If resubmitting does not work, cancel the port completely and redo the order  At this time, Astound Mobile is unable to port lines from Alaska and countries other than the United States However, due to... Read More

mportant Warning Do not attempt this unless the customer has disconnected service with their previous carrier Removing or Erasing the SIM/eSIM will cause the mobile device to stop working  Customers should not do this on the device they... Read More

International and Roaming are Off by Default Domestic Roaming, International Calling/Roaming are off by default for all Astound Mobile customers All conditions must be met before these services are turned on by a member of Care Management... Read More

Are You in the Right Article? These processes are either automated or follow a different process Non-Pay Suspension Non-Pay Disconnection Seasonal Disconnection Porting a mobile line to another carrier Transfer of Service to another Location /... Read More