Astound PROD

Android Open the Phone app Tap the 3 vertical dots (⋮) at the top of the screen  Of the options that present themselves, tap Settings Under Call Settings, tap Voicemail Tap Voicemail number Type 805-637-7243 or 805-637-7249 or 805... Read More

QR Code Issues QR code was never received, or if the customer claims they did not get the emailVerify email address given and have them check their spam or trash folders for the original email before proceedingQR code can only be resentÂ... Read More

Business Rules Reconnects are permitted up to 30 days after disconnection When a mobile line is no longer eligible, the system will respond with an error message Any mobile phone number that has been disconnected after 30 days cannot be... Read More

Search Enhancements Great News! There are no changes accessing Reach Central from BOLT Effective May 21, 2026, you can expect to see these enhancements and updates to Reach Central  All affected articles are updated in Simon onÂ... Read More

Porting Restrictions Astound Mobile is unable to port lines from Alaska and countries other than the United States Due to changing conditions, it is very important to always verify the phone line's eligibility Use the Number Portability... Read More

When Disconnecting Mobile and Data First - always attempt to retain the customer  Do not disconnect Mobile service in ICOMS Reach disconnects the line immediately Process the port out in Reach, and schedule a downgrade in ICOMS toÂ... Read More

Mobile Savings The Mobile Comparison Sheet was replaced with the links below; this ensures the information is always up-to-date Mobile Calculator Astound vs. the competition   Overcoming Objections  “I don’t know about... Read More

Important Information Authenticate two (2) security questions OR the CPNI PIN and one (1) security question before discussing or changing CPNI and PII protected information; customer cannot opt-out of CPNI verification   Free Unlimited Mobile... Read More

Network Reset Customer Steps iPhone Go to Settings  >  Tap General  >  Tap Transfer or Reset [Device] Tap Reset​​​​​​  >  Tap Reset Network Settings   Android Tap Settings  >  Tap General ManagementÂ... Read More

Factory Unlocked Phones Devices purchased directly from a retailer that do not include a SIM or call plan are Factory Unlocked There is no need to check the Lock status of a Factory Unlocked phone   Unlocked Devices:... Read More