Determine the Reason for Disconnect Ask why the customer wants to disconnect their service We would hate to lose you as a customer! Can I ask the reason you are looking to disconnect? Based on their response, follow the appropriate... Read More
Retention
Spotlight on Data: Good, Better, Best Retention Offers on this page are for the Customer Care Billing Team;  Retention Team members, click here for your offers BETTER Offers follow the Marketing ID on each account BEST Offers areÂ... Read More
Ask the Reason for the Disconnect Always ask why! Apologize or show empathy, and either ask the reason for the disconnect or restate the reason given for the disconnect  Select a reason below for help asking the right questions; be... Read More
Spotlight on Data: Good, Better, Best Retention Offers on this page are for the Retention Team Only;  click here for the Customer Care Billing Team offers BETTER Offers follow the Marketing ID on each account BEST Offers are notÂ... Read More