Customer Care Billing Retention Package Pricing

Retention Offers on this page are for the Retention Team Only;  click here for the Customer Care Billing Team offers

• BETTER Offers follow the Marketing ID on each account
• BEST Offers are not limited by MarketingID
• Offers at a glance: use the Quick Links below the picture for Package and Campaign Codes to copy/paste into ICOMS

Jump to the GOOD: BOBs as a First Step

Jump to BETTER & BEST for Data Quick Links

Retention Offers on this page are for the Retention Team Only;  click here for the Customer Care Billing Team offers

• Offers at a glance: use the Quick Links below the picture for Package and Campaign Codes to copy/paste into ICOMS

Jump to the GOOD: BOBs as a First Step

Jump to BETTER & BEST for All Other LOB Quick Links

Our relationship with our customers is important, and we're dedicated to getting it right

• I’m very sorry to hear you are calling to disconnect your services. I’m here to help in any way that I can.

• We have a number of new options available. Let’s work on this together and see what we can do.​

• Our relationship is so important and we're dedicated to getting it right. Let me see what I can do. 

• I completely understand. I'm dedicated to prove that we hear you  - let me see what I can do.

• We’ve listened to customers and have XXX speed for $XX/month, XX years price lock, no contracts

• We want nothing more than to keep you as a customer. We have some new offers that include equipment and would lock that price in for XX years. No contract needed!

Always use the Step-by-Step BOB guide when offering a BOB 

• Check the Marketing ID for availability on each account
• Never start with the maximum available 
• BOB pricing is good for 12 months 

Remember to add the appropriate Service Code based on Package; not available for Phone Only 

• Cable/Data (CI or CPI):                    NBOBCRC and NBOBCRD 

• Data or Data/Phone (I or IP):           NBOBCRD 

• Cable or Cable/Phone (C or CP):     NBOBCRC  

Match the offer to the account

• BETTER Offers follow the Marketing ID on each account
• BEST Offers are not limited by MarketingID

ICOMS Service, Package and Promo Code Links

• Data Packages: Retention for All Markets
• Mobile, IPTV Cable and Landline Phone: Retention for All Markets

Full ICOMS Service Code and Standard Package Reference Quick Link

• Residential Pricing Reference Sheet