Gordon.Natasha

Mobile Savings The Mobile Comparison Sheet was replaced with the links below; this ensures the information is always up-to-date Mobile Calculator Astound vs. the competition   Overcoming Objections  “I don’t know about... Read More

Important Information Authenticate two (2) security questions OR the CPNI PIN and one (1) security question before discussing or changing CPNI and PII protected information; customer cannot opt-out of CPNI verification   Free Unlimited Mobile... Read More

Network Reset Customer Steps iPhone Go to Settings  >  Tap General  >  Tap Transfer or Reset [Device] Tap Reset​​​​​​  >  Tap Reset Network Settings   Android Tap Settings  >  Tap General ManagementÂ... Read More

Factory Unlocked Phones Devices purchased directly from a retailer that do not include a SIM or call plan are Factory Unlocked There is no need to check the Lock status of a Factory Unlocked phone   Unlocked Devices:... Read More

Before Troubleshooting Calls Dropping or Poor Mobile Signal can be caused by Distance from a cell tower Obstructions Weather Outdated device software Network congestion Data provider issue / Data service issue Where is the Issue Happening? Is... Read More

Mobile Buyout Overview Mobile Buyout Program is a promotional offer designed to attract new internet and mobile customers by reimbursing them up to $500 per device up to 5 devices Eligible customers receive a virtual - Astound WiFi Visa... Read More

Compatibility Please see this list of eSIM compatible devices.   iPhone eSIM Availability Customers can check their device to make sure it can accept an eSIM Tap Settings | General | About Scroll down to view the Carrier LockÂ... Read More

Before You Begin  MMS/RCS/iMesage Troubleshooting These steps are for issues sending / receiving messages for plain text or with pictures, videos or other attachments Customers may need to verify if the device has enough space to receive... Read More

Looping on Login Screen This means the agent is not set up in the Ping ID Reach Agent Group Submit an Express Lane RT Form and include the following:  Full Name AD Credentials Email Address Group identifier Ping ID Reach Agent group ... Read More

Show My Caller ID Issue This can happen when a customer has an issue with enabling Show My Caller ID under Settings As reported, this only happens on iPhones Follow the steps below to help resolve the issue   Troubleshooting... Read More