Mobile Carrier Device Unlock Policies

• Devices purchased directly from a retailer that do not include a SIM or call plan are Factory Unlocked

• There is no need to check the Lock status of a Factory Unlocked phone

Any compatible unlocked phone can be ported to Astound Mobile

• Customers are responsible for confirming their Mobile device is unlocked for use with other carriers

• Having a PIN does not mean the device is unlocked

• Initiating a Port on a Mobile number does not mean the device is unlocked

If the customer is unsure, they must contact their current carrier to ensure the device is unlocked

Current Device Unlocking Policies by Carrier 

• Active Number Lock on the Line: a phone number can't be Ported to another carrier until it is removed
   
  • Customer contacts current provider to remove the lock
• Phone Reported Lost or Stolen: a phone can't be Ported to another carrier if it's reported lost or stolen

• Money Owed to Current Carrier: device must be paid off in full, and account in good standing before a carrier unlocks a device

• Not Active on Current Carrier Long Enough: device must be active on their Network for a specific length of time
  
  • Varies by provider; usually 6 months to 1 year

1. From the Home screen, go to Settings

1. Tap General

1. Tap About

1. Look next to Carrier Lock for device status
    
   • Network Locked / SIM Locked: device is locked; customer must contact current Carrier to unlock the device
   
   
   • No SIM Restrictions: device is unlocked and can be Ported

*The following steps may work, but the best way to find out locking status on any phone is to contact the previous carrier and ask if the device is unlocked

• For newer Samsung devices:
   
  1. Go to  Settings
  
  
  1. Tap Connections
  
  
  1. Tap More Connections
  
  
  1. Tap Network Unlock

• For older models:
   
  1. From the Home screen, go to Settings
  
  
  1. Tap About Phone
  
  
  1. Tap Status Information
  
  
  1. Tap SIM Card Status
      
     • SIM Lock, Carrier Lock, Network Lock: device is locked; customer must contact current Carrier to unlock the device
     • No Mention of a Lock: device is unlocked and can be Ported