Disconnect Keeping Only Mobile

• Follow the usual steps for handling past due accounts, when needed

• Mobile price increases $20 per line when not subscribed to Astound Data service
   
• Any other mobile offer that needs Data on the account  - like the free unlimited line - is removed and charged regularly
   
• The Account Number and MyAstound online account will change
   
• When the customer is physically no longer at that address, we want to be able to install services there again
   
  • To do that, a roommate account is built so we can install a new customer at that address

Important: when the customer already moved or is moving within the next two weeks

• Make sure the bill-to address is updated on the existing account to the new address
• Submit an RT Ticket when a Mobile customer retains service but moves out of footprint

Fill out the Billing Tickets Form as follows

1. Ticket Title: Address Request (new address)
2. Category: House/Address Request
3. Message Body:
   • New Service Address
   • New Billing Address
   • Date of move
   • Mobile lines (phone numbers) remaining active at the new address
   • Comments:  Customer keeping only the mobile service. Needs address built to create "roommate" account
4. Note BOLT with the details of the request
    

Once the ticket is complete, and the new account is created, process a transfer of service to the new account for mobile only

1. Remove the Mobile Service With Data code
    
2. Then, add Mobile Service No Data service code NMBNDTA
   • Remind customer of $20 increase
      
3. Update the Bill to Address on the old address to the customer's new address
    
4. Process the disconnect of other services