Erasing previous Carrier's eSIM or Adding Astound Mobile eSIM

• Do not attempt this unless the customer has disconnected service with their previous carrier

• Removing or Erasing the SIM/eSIM will cause the mobile device to stop working
   
  • Customers should not do this on the device they are talking to you

1. Go to Settings
2. Tap either Cellular or Mobile Data
3. Tap the plan that you want to erase
4. Tap Delete eSIM

For muliple eSIMS that all need to be deleted: 

1. Go to Settings
2. Tap General 
3. Tap Reset iPhone
4. Tap Reset
    
   • WARNING: Do not choose the Erase All Content and Settings option, all your content will be removed

1. Tap Delete all eSIMs
2. All eSIMs stored on your iPhone are deleted. You will need to set up a new eSIM or physical SIM card to connect

1. Tap Settings
2. Tap Connections
3. Tap Mobile Network > Advanced
4. Tap Mobile Service Provider (or SIM card Manager)
5. Tap the eSIM profile you want to erase
6. Tap Remove
7. Confirm your choice by tapping Remove once again

1. Open the Camera app and scan your QR code. When the Cellular Plan Detected notification appears, tap it
2. Tap Add eSIM
3. Tap Continue at the bottom of the screen
4. Tap Add Cellular Plan

1. Go to Settings > Connections
2. Tap on SIM card manager
3. Tap Add mobile plan
4. Navigate to Other ways to add plans
5. Choose Add using QR code
6. Scan the provided QR code
7. Follow on-screen prompts

Use the steps for  Activating SIM and eSIM for Astound Mobile