Please Note Follow the usual steps for handling past due accounts, when needed  Set Correct Expectations Mobile price increases $20 per line when not subscribed to Astound Data service Any other mobile offer that needs... Read More
Astound PROD
Methods Used Prorate method Extend is most commonIt is used when the promotion extends past its' expiration date to the end of the bill periodThis helps to avoid prorates and customer confusion Prorate method Always is whenever a... Read More
Installation, Repair One Time Charge Policies Cable, Phone and Internet: All Markets Home Security: enTouch TX Astound Mobile Phone Installation Promotions Reminder: all promotions must be entered in the Campaign selection on theÂ... Read More
Promise to Pay Overview A Promise to Pay (P2P) expires when billing runs in the evening of the promise day Advise customers to pay before 10:00 pm ET of the promise day to avoid suspension Monies moving to the 31-60 dayÂ... Read More
Details & FAQs Digital phone service requires a working telephony modem (EMTA) and power to the device in order to function Power outages can possibly cause disruption to phone service EMTAs use a battery that keep phone... Read More
Details & FAQs It is mandatory to offer a 24 hour EMTA back-up battery to new residential phone customers You can still make phone calls and have access to 911 You will need a corded phone; this type of phone can usually... Read More
What are the features DIRECTV offers? Â Â Â Â Â Â Â Â Â Â Â Â Â Â DVR Hours:Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Unlimited, recordings expire after 9 months DVR Storage & Playback:Â Â Â Â Â Â ... Read More
Identify the Customer Verify the person you are speaking with is authorized to make changes/disconnect the account Verify CPNI: authenticate two (2) Security Questions OR the CPNI PIN and one (1) security question before discussing orÂ... Read More
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